I have a question about my order. How can I get in touch?
Email us! firstname.lastname@example.org
How do I know if my order is confirmed?
If you provided a valid email address during the checkout process, you will receive an email after your order is placed with your order details.
I received a faulty or incorrect item, what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please email us at email@example.com with your order number and photos of the item indicating the defect or item received.
Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
Can I exchange an item?
Unfortunately, we are currently unable to process exchanges.
Will you be getting more stock of an item I am interested in?
We suggest signing up to our "email when available" list. You may do so by clicking on the "email me when available" link on the bottom right of the page and selecting the size as well as entering your email. In the event that this item becomes available in the size selected, you will be notified via email.
What should I do if I've forgotten my password?
Don't worry if you've forgotten your password! Simply click the 'Forgot your password?' link next underneath the password section and follow the instructions.